Should this person have been fired?!
Question: Should this person have been fired!?
I know it's a bit long, but it's worth it!. Needless to say the guy was fired - personally, I don't think he should have been!. Lol!. Enjoy!.!.!.
Actual dialogue of a former WordPerfect Customer Support employee with a caller:
Customer Support: "Ridge Hall computer assistant; may I help you!?"
Caller: "Yes, well, I'm having trouble with WordPerfect!."
CS: "What sort of trouble!?"
C: "Well, I was just typing along, and all of a sudden the words went away!."
CS: "Went away!?"
C: "They disappeared!."
CS: "Hmm!. So what does your screen look like now!?"
C: "Nothing!."
CS: "Nothing!?"
C: "It's blank; it won't accept anything when I type!."
CS: "Are you still in WordPerfect, or did you get out!?"
C: "How do I tell!?"
CS: "Can you see the C: prompt on the screen!?"
C: "What's a sea-prompt!?"
CS: "Never mind!. Can you move the cursor around on the screen!?"
C: "There isn't any cursor, I told you, it won't accept anything I type!."
CS: "Does your monitor have a power indicator!?"
C: "What's a monitor!?"
CS: "It's the thing with the screen on it that looks like a TV!. Does it have a little light that tells you when it's on!?"
C: "I don't know!."
CS: "Well, then look on the back of the monitor and find where the power cord goes into it!. Can you see that!?"
C: "Yes, I think so!."
CS: "Great!. Follow the cord to the plug, and tell me if it's plugged into the wall!."
C: "!.!.!.!.!.!.!.Yes, it is!."
CS: "When you were behind the monitor, did you notice that there were two cables plugged into the back of it, not just one!?"
C: "No!."
CS: "Well, there are!. I need you to look back there again and find the other cable!."
C: "!.!.!.!.!.!.!.Okay, here it is!."
CS: "Follow it for me, and tell me if it's plugged securely into the back of your computer!."
"I can't reach!."
CS: "Uh huh!. Well, can you see if it is!?"
C: "No!."
CS: "Even if you maybe put your knee on something and lean way over!?"
C: "Oh, it's not because I don't have the right angle - it's because it's dark!."
CS: "Dark!?"
C: "Yes - the office light is off, and the only light I have is coming in from the window!."
CS: "Well, turn on the office light then!."
C: "I can't!."
CS: "No!? Why not!?"
C: "Because there's a power outage!."
CS: "A power!.!.!. A power outage!? Ah, Okay, we've got it licked now!. Do you still have the boxes and manuals and packing stuff your computer came in!?"
C: "Well, yes, I keep them in the closet!."
CS: "Good!. Go get them, and unplug your system and pack it up just like it was when you got it!. Then take it back to the store you bought it from!."
C: "Really!? Is it that bad!?"
CS: "Yes, I'm afraid it is!."
C: "Well, all right then, I suppose!. What do I tell them!?"
CS: "Tell them you're too stupid to own a computer!."Www@Enter-QA@Com
Actual dialogue of a former WordPerfect Customer Support employee with a caller:
Customer Support: "Ridge Hall computer assistant; may I help you!?"
Caller: "Yes, well, I'm having trouble with WordPerfect!."
CS: "What sort of trouble!?"
C: "Well, I was just typing along, and all of a sudden the words went away!."
CS: "Went away!?"
C: "They disappeared!."
CS: "Hmm!. So what does your screen look like now!?"
C: "Nothing!."
CS: "Nothing!?"
C: "It's blank; it won't accept anything when I type!."
CS: "Are you still in WordPerfect, or did you get out!?"
C: "How do I tell!?"
CS: "Can you see the C: prompt on the screen!?"
C: "What's a sea-prompt!?"
CS: "Never mind!. Can you move the cursor around on the screen!?"
C: "There isn't any cursor, I told you, it won't accept anything I type!."
CS: "Does your monitor have a power indicator!?"
C: "What's a monitor!?"
CS: "It's the thing with the screen on it that looks like a TV!. Does it have a little light that tells you when it's on!?"
C: "I don't know!."
CS: "Well, then look on the back of the monitor and find where the power cord goes into it!. Can you see that!?"
C: "Yes, I think so!."
CS: "Great!. Follow the cord to the plug, and tell me if it's plugged into the wall!."
C: "!.!.!.!.!.!.!.Yes, it is!."
CS: "When you were behind the monitor, did you notice that there were two cables plugged into the back of it, not just one!?"
C: "No!."
CS: "Well, there are!. I need you to look back there again and find the other cable!."
C: "!.!.!.!.!.!.!.Okay, here it is!."
CS: "Follow it for me, and tell me if it's plugged securely into the back of your computer!."
"I can't reach!."
CS: "Uh huh!. Well, can you see if it is!?"
C: "No!."
CS: "Even if you maybe put your knee on something and lean way over!?"
C: "Oh, it's not because I don't have the right angle - it's because it's dark!."
CS: "Dark!?"
C: "Yes - the office light is off, and the only light I have is coming in from the window!."
CS: "Well, turn on the office light then!."
C: "I can't!."
CS: "No!? Why not!?"
C: "Because there's a power outage!."
CS: "A power!.!.!. A power outage!? Ah, Okay, we've got it licked now!. Do you still have the boxes and manuals and packing stuff your computer came in!?"
C: "Well, yes, I keep them in the closet!."
CS: "Good!. Go get them, and unplug your system and pack it up just like it was when you got it!. Then take it back to the store you bought it from!."
C: "Really!? Is it that bad!?"
CS: "Yes, I'm afraid it is!."
C: "Well, all right then, I suppose!. What do I tell them!?"
CS: "Tell them you're too stupid to own a computer!."Www@Enter-QA@Com
Answers:
wow!.!.that is simply hilaaaaaaaarious!.!.!.m gonna make all my frnds go through that !.!.heres a star for u*Www@Enter-QA@Com
haha that is good i tried to charge a rechargble torch in a power cut once you just forget there is no powerWww@Enter-QA@Com
no the CS should have been fired l0lWww@Enter-QA@Com
ha i would have promoted him!.Www@Enter-QA@Com
i would of said the exact same thing!.Www@Enter-QA@Com
No, the costumer support person is actually correct!. That person is too stupid to own a computer!.
I would've said the same thing to the costumer!.
He should have a been a bit more tactful,though, instead of bluntly telling the costumer that he was a complete and utter imbecile!.Www@Enter-QA@Com
I would've said the same thing to the costumer!.
He should have a been a bit more tactful,though, instead of bluntly telling the costumer that he was a complete and utter imbecile!.Www@Enter-QA@Com
Well i suppose it true but its not very nice!. Especially if you were new to using computers!.Www@Enter-QA@Com
To anyone that knows me it wasn't me, the customer that is!.Www@Enter-QA@Com
yes!. last sentence is unfortunatlely unacceptableWww@Enter-QA@Com
Hillarious I'm gonna favorite this!.Www@Enter-QA@Com
PMSL!!!!! ROFLAO!!!!
Some people are too stupid!!!Www@Enter-QA@Com
Some people are too stupid!!!Www@Enter-QA@Com
rofl stupid peopleWww@Enter-QA@Com
i wanna meet the guy who called that was funny!.!.!.!.!.DUDE POWER OUTAGE!!!!!!!!!! retardWww@Enter-QA@Com
although this is very amusing it isnt acceptable behavoir!. if this actually happened then of course this person should have been fired!. when you work in customer service!.!.!.you are going to deal with so many stupid people you have to build up a tolerance to it!. or simply dont do customer service!. especially a calling center!. im dont follow the motto "the customer is always right" but i do follow the statement!.!.!."customer service" not customer insulting!. if u cant handle morons!.!.!.get another job!. end of story!.Www@Enter-QA@Com
It wasn't me!. But I know who it was!!!.!.!.lolWww@Enter-QA@Com
No way! He shouldnt have been fired, this guy is a legend! lol!. Stupid people shouldnt own computers! hahaWww@Enter-QA@Com
haha, stupid indeed that man!!Www@Enter-QA@Com