Tech Support Joke!!!?!

Tech Support: "Now we need to check the communications driver!. In Program Manager, click on File and select Run!. "
Customer: "I don't have anything that says 'Run!.'"
Tech Support: "What do you have at the very top of the Window!?"
Customer: "Program Manager!."
Tech Support: "Good!. And what is right beneath that!?"
Customer: "Main, Accessories, Applications--"
Tech Support: "No, no!. What do you see between the bar where it says 'Program Manager' and those boxes!?"
Customer: "Nothing!."
Tech Support: "Ok, do you see that white bar underneath the Program Manager bar!?"
Customer: "Yes!."
Tech Support: "Good!. What's on the far left of that bar!?"
Customer: "It says 'File!.'"
Tech Support: "All right, click on File and select Run!."
Customer: "It's asking me if I want to exit Windows!. Do I click on OK!?"
Tech Support: "Click on Cancel!. Now, click of File and then click on Run!."
Customer: "It brought up a box with 'Program Item' and 'Program Group' in it!. Which one do you want!?"
Tech Support: "Click on Cancel!. Click on File and hit 'R' on the keyboard!."
Customer: "There's no 'R' in the list!."
Tech Support: "On the keyboard there should be an 'R' key!."
Customer: "Oh, yes!."
Tech Support: "Press it!."
Customer: "Now it's asking for a 'Command Line!.'"
Tech Support: "Good!. Type 'sysedit', s-y-s-e-d-i-t, and hit Enter!."
Customer: "I don't see Enter!. Do you want me to click on 'OK'!?"
Tech Support: "That'll work!."
Customer: "It says it couldn't find the file!."
Tech Support: "Let's try it again: S!.!.!.Y!.!.!.S!.!.!.E!.!.!.D!.!.!.I!.!.!.T!."
Customer: "S!.!.!.Y!.!.!.F!.!.!.E!.!.!.C!.!.!.I!.!.!.V!."
Tech Support: "No, no!. Sysedit!. As in system editor!."
Customer: "S!.!.!.Y!.!.!.S!.!.!.T!.!.!.E!.!.!.M!.!.!."
Tech Support: "No!. Just sysedit!. S!.!.!.Y!.!.!.S!.!.!.E!.!.!.D!.!.!.I!.!.!.T!."
Customer: "Ok, that brought up a window with four windows inside it!."
Tech Support: "Good!. Bring up the system!.ini window!."
Customer: "How do I do that!?"
Tech Support: "Close the first window, the autoexec!.bat!."
Customer: "Ok!."
Tech Support: "Now close the config!.sys window!."
Customer: "I can't!. I guess I closed the wrong window!. The only window I have now is Program Manager!."

Fast forward about five minutes to when Sysedit is finally up and the system!.ini is being displayed!. However, the user is unable to find the comm!.drv line in 14 attempts of going down the list line by line for the first 12 lines!. The other techs have been listening to this and are almost on the floor laughing!.

Tech Support: "Ok, click on Search and select Find!."
Customer: "I don't see Search!."

Yep, you guessed it!. Repeat the whole File->Run routine right down to being unable to type in "comm" in the search-for line!. Almost 10 minutes more to find the line -- seventh line down!.

Tech Support: "What does the line read!?"
Customer: "'comm!.drv=rhodsi!.drv'"

Bingo! Home stretch now!. Have the user comment out that line and put in Windows' driver back!.

Tech Support: "Now exit out of Windows and restart!."
Customer: "Windows won't start!. It says something about a device driver!."

I'm grateful now for using SysEdit!. Restore the backup SysEdit automatically makes!. Try changing the line using DOS Edit three times!. Each time is the same -- device driver error!.

Tech Support: "Type 'copy system!.syd system!.ini' and hit Enter!."
Customer: "Ok!."
Tech Support: "Type 'win' and hit Enter!."
Customer: "It's starting!."
Tech Support: "You should be set then!."Www@Enter-QA@Com

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